Adviceline

Citizens Advice Staffordshire South West’s Adviceline is open Monday to Friday, 9am to 5pm (except Bank Holidays).

0808 278 7874

Calls to our Adviceline are free.

How we can help?

Our advisers can help you resolve your problem.

We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

Contact Us Online

Fill out our Request for Advice form below and one of our trained advisors will contact you within 3 working days:

Request for Advice

You can also chat to an advisor using Citizens Advice’s online web chat service (usually available Monday – Friday, 9am to 5pm):

Chat Online

Universal Credit

Help to Claim Line

Citizens Advice Staffordshire South West’s Adviceline is available Monday to Friday, 9am to 5pm (except Bank Holidays).

0800 144 8444

Calls to our Adviceline are free.

Get help applying for Universal Credit.  Our Help to Claim service can support you throughout the early stages of your Universal Credit claim – from the initial application, all the way through to getting your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

For online advice visit the Citizens Advice Help to Claim website:

Help to Claim

Consumer Service

If you are unhappy with a service or product you have purchased, the Citizens Advice consumer service can tell you what your rights are and offer impartial advice.

0808 223 1133

Please telephone the consumer service freephone helpline to speak directly to a consumer adviser.

Available Monday to Friday, 9.00am – 5.00pm (except Bank Holidays).

Visit the Citizens Advice consumer helpline website for more information:

Consumer Helpline

Pension Wise

How we can help?

A free and impartial government service about your defined contribution pension options.

Pension Wise only provides guidance on defined contribution pensions.

You can find out what you can do with your pension pot, how to shop around and what to look out for with taxes and fees. We explain how to avoid pension scams and the importance of taking your time to make sure your money lasts as long as you do. Book an appointment today to get free and impartial guidance on your pension options.

Appointments will be conducted either by telephone or via video conference and last for approximately 45 minutes.

You can call us on freephone 0800 138 3944 to book your appointment with one of our friendly guidance specialists or you can book your appointment online via Money Helper:

Book Online

Write to us*

If you need to send us information about your issue or contact us for any other reason you can write to us at:

Citizens Advice Staffordshire South West
17 Eastgate Street
Stafford
ST16 2LZ

*Please note that we are currently working from home so there may be a delay in the post being collected from the office. Please bear this in mind.