Welcome to Citizens Advice

Staffordshire South West

We can all face problems that seem complicated or intimidating. At Citizens Advice we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We help people find a way forward
We can all face problems that seem complicated or intimidating. At Citizens Advice Staffordshire South West, we believe no one should have to face these problems without good quality, independent advice. 

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial. We can give advice on a wide range of subjects such as benefits, Universal Credit, debt, employment, housing, legal issues, immigration and much more.

We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give pension guidance to people aged over 50.

We speak up for our clients
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

We can give you advice on a wide range of subjects such as Benefits, Universal Credit, Debt, Employment, Housing, Consumer, Legal issues, Immigration and more.

Contact Us

Freephone:

0808 278 7874

(All calls to our Adviceline are free and impartial)

Our advisers can help you resolve your problem. We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

Alternatively you can contact us online by filling out our Request for Advice form:

Request for Advice
Our Locations & Opening Times

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Follow Us

We give people the knowledge and confidence to find their way forward and offer free, confidential advice to everyone in Staffordshire South West. To find out more about how we can help, follow our latest news and updates on Facebook, Twitter and Instagram using the links below.

About Us

Citizens Advice Staffordshire South West (CASSW) has been part of the local community since 1939.

We provide free, independent, confidential and impartial advice to everyone and campaign to improve the policies that affect people’s
lives. We’re an independent charity and part of the national Citizens Advice network.

We have offices in Stafford, Cannock, Rugeley, Stone and Codsall.

Find out more
Benefits
Universal Credit
Debt and Money
Work
Housing
Consumer
Legal Issues
Family
Immigration

Energy Advice Service

Our Energy Advice Service is dedicated to helping combat fuel poverty and provides one-to-one advice and support to people experiencing difficulties with their energy costs or who are at risk of fuel poverty.  We can help you:

  • How to understand your bills and ensure you are paying the right amount
  • How to check that you are getting the best deal
  • How to address debt or payment issues
  • How to save energy and keep your home warm for longer
  • How to check if you are entitled to any additional financial help, benefits or grants

Our support is free and impartial; we hope to be able to give you the tools to feel well informed and confident about managing the energy use in your home.

Our online self-referral form allows people to request a call back from one of our specialist energy advisers. 

Self-Referral

How can we help?

Our online free advice from Citizens Advice can help you find a way forward whatever problem you face.

Annual Review 2020-21