Over 16,000 highly trained volunteers support the delivery of the Citizens Advice service nationally. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun.

Citizens Advice Staffordshire South West has a team of around 30 volunteers at any one time. They fill a range of roles and we are always looking for new people to join our team.

We pay volunteer travel expenses. We ask for at least 6 hours a week and will be as flexible as possible in enabling you to volunteer at the times that suit you best.

Why volunteer with us?

By volunteering you’ll be playing an active part in improving the lives of millions of people and influencing the development of national and local policies and services.

• Make a difference – It can be incredibly rewarding to contribute something non-financial to a cause you care about.

• Boost your confidence  – Trying something new and getting out of your comfort zone every now and then can do wonders for your confidence levels.  
• Do something interesting and challenging – Don’t let your spare time trickle away – fill it doing something interesting and challenging.
• Meet new people – Widen your circle and horizons by meeting people you might not normally.
• Improve your prospects and put your talents to use – Get ahead of the competition for jobs and university places with some real life experience.
• Get to know your community – Whether you’ve lived in Staffordshire for 20 years or have just moved here as a student, you’ll develop a great feel for the people

Enjoy free training – in a supportive and friendly environment.

For more information on the types of roles we recruit for, or ways you can contact us about volunteering opportunities please view our Volunteer Information Pack below:

We are now recommencing recruitment of volunteers to work at offices across our region. If a specific role is not currently being advertised by us in the Available roles section, but you’d still be interested in volunteering when a future position becomes available, please complete our online form below to register your interest and someone will contact you as soon as a suitable position becomes available. You can use the Volunteer Information Pack to find out about the types of roles we regularly recruit for.

What volunteers do we need?

Advisers – All new advisers are trained to be brief assessors first. As a brief assessor  you will likely be the first person a client speaks to when they visit one of our local office walk-in sessions; calls our helpline or reaches out to us via email or online webchat. Our advisers are critical to our business operations and we couldn’t provide our services without them. 

Receptionists – Receptionists are an integral part of the team, managing ‘front-of-house’ at our offices in Stafford, Cannock, Rugeley and Codsall. You will need to have a confident personality for this role, and a patient, empathic and assertive approach; as well as the ability to create a positive and professional first impression to clients and other visitors.

Admin/Support – Occassionally we need help with supporting our core admin staff conducting back-end administration tasks. These tasks support both our voluntary advisers and our paid specialists. To help us with this role, you will need to be organised, methodical and prepared to learn a variety of different systems to support our various teams, with a good understanding of working on computers in a clerical environment.