Our Projects

Energy Advice Service

Our Energy Advice Service is dedicated to helping combat fuel poverty and provides one-to-one advice and support to people experiencing difficulties with their energy costs or who are at risk of fuel poverty.  We can help you:

  • How to understand your bills and ensure you are paying the right amount
  • How to check that you are getting the best deal
  • How to address debt or payment issues
  • How to save energy and keep your home warm for longer
  • How to check if you are entitled to any additional financial help, benefits or grants

Our support is free and impartial; we hope to be able to give you the tools to feel well informed and confident about managing the energy use in your home.

Contact Us


0808 278 7874

(All calls to our Advice line are free and impartial)


You can use our online referral form to request advice. Fill in your details using the button below and one of our advisors will contact you on the details you provide.

Please note: Due to the unprecedented volume of requests for advice our online service has been temporarily suspended. If your request is urgent, please call ☎ 0808 278 7874

How can we help?

Our advisers are trained to help you resolve your problems. We can help explain your options and the possible outcomes of different courses of action. We don’t tell you what to do. We always encourage you to make your own decisions and act on your own behalf to find the solution which is right for you. Whatever the problem might be, we’re here to support you in finding the best solution.

Donate with JustGiving

Donate with JustGiving.

Staffordshire Victim Gateway

Staffordshire Victim Gateway is commissioned by the Staffordshire Police and Crime Commissioner and is a partnership project across Staffordshire and Stoke on Trent.

Advice is free and confidential and victims of crime are supported to get back in control of their lives as quickly as possible so they can move on.

Referrals mainly come from Staffordshire Police but victims of crime can self-refer or be referred from other agencies. Trained staff offer information, advice and 1-2-1 support depending on the needs of clients.

Pension Wise

We are one of 38 Citizens Advice local offices who have been delivering the government’s Pension wise service for the last four years.

It provides a free, impartial guidance service to support clients aged 50 and over with a defined contribution pension. Pension Wise is now part of Money Helper.

Help to Claim

Help to Claim is a national project through Citizens Advice that gives people the support they need to make a claim for Universal Credit. 

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Job Centre appointment.

The service is available face-to-face, over the phone and online through web chat. 

Henry Smith

This mental health project receives funding from The Henry Smith Charity which enables CASSW to deliver specialist advice and support for people with enduring mental health issues.

The service works alongside specialist mental health professionals, taking referrals and ensuring that the holistic needs of clients are met.