Our Projects


Staffordshire Victim Gateway is commissioned by the Staffordshire Police and Crime Commissioner and is a partnership project across Staffordshire and Stoke on Trent.

Advice is free and confidential and victims of crime are supported to get back in control of their lives as quickly as possible so they can move on.

Referrals mainly come from Staffordshire Police but victims of crime can self-refer or be referred from other agencies.Trained staff offer information, advice and 1-2-1 support depending on the needs of clients.

Contact Us

Freephone: 0808 278 7874

Our advisers can help you resolve your problem.

We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

You can also contact us by filling out our Request for Advice form here.

Alternatively you can email us on call-back@citizensadvicessw.org.uk with your name, contact telephone number and a brief description of your issue and one of our trained advisors will contact you within 3 working days.

Our Location & Opening Times

Pension Wise

We are one of 38 Citizens Advice local offices who have been delivering the government’s Pension wise service for the last four years.

It provides a free, impartial guidance service to support clients aged 50 and over with a defined contribution pension.Pension Wise is now part of MoneyHelper.

Help to Claim

Help to Claim is a national project through Citizens Advice that gives people the support they need to make a claim for Universal Credit.  Advisers work in local Job Centres and from all our offices helping people – from starting an application to receiving their first full payment.

The service is available face-to-face, over the phone and online through web chat. 

Henry Smith

This mental health project receives funding from The Henry Smith Charity which enables CASSW to deliver specialist advice and support for people with enduring mental health issues.

The service works alongside specialist mental health professionals, taking referrals and ensuring that the holistic needs of clients are met.