About Us

Who are we?

Citizens Advice Staffordshire South West (CASSW) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone and campaign to improve the policies that affect people’s lives.

We’re an independent charity and part of the national Citizens Advice network.

This means that we are one of over 300 Local Citizens Advice Offices based in local communities around the country. In total, the Citizens Advice Service has helped 2.8 million people across the country in person, by phone or web chat. Together with our national association, Citizens Advice, we are the Citizens Advice Service.

We can all face problems that seem complicated or intimidating. At Citizens Advice Staffordshire South West, we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re here to support the people of south and west Staffordshire which is why we have offices in Stafford, Cannock, Rugeley, Stone and Codsall. We also run outreach services in various locations across the county. We are currently working to extend our outreaches and establish increased access through our digital services.

Our services are delivered by 49 paid staff and over 30 dedicated volunteers, who collectively help us to deliver a wide range of services.

Contact Us


0808 278 7874

(All calls to our Advice line are free and impartial)


You can use our online referral form to request advice. Fill in your details using the button below and one of our advisors will contact you on the details you provide.

Please note: Due to the unprecedented volume of requests for advice our online service has been temporarily suspended. If your request is urgent, please call ☎ 0808 278 7874

How can we help?

Our advisers are trained to help you resolve your problems. We can help explain your options and the possible outcomes of different courses of action. We don’t tell you what to do. We always encourage you to make your own decisions and act on your own behalf to find the solution which is right for you. Whatever the problem might be, we’re here to support you in finding the best solution.

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We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

Last year, Citizens Advice Staffordshire South West helped 11,167 people through our mainstream services, dealing with 31,727 different issues.

See our Annual Review 2022-23 for more information.

We make a difference

Last year the Citizens Advice Service helped to solve the problems of 8 in 10 of the people who we gave advice to directly. 9 in 10 said that the Citizens Advice Service had helped them find a way forward and 9 in 10 would recommend us to a friend.

Our service saves society money. In 2018-19, advice the Citizens Advice Service delivered across the country saved the government and public services at least £435 million – that’s £2 for every £1 spent on the service.

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

Equality & Diversity

Citizens Advice Staffordshire South West (CASSW) is committed to providing a supportive and inclusive culture for:

  • all those who need our services
  • our volunteers
  • our staff and
  • other stakeholders

We recognise the positive value of diversity; promoting equality and fairness, and challenging discrimination.

We welcome our legal duties not to discriminate as a service provider and an employer. We aim to go beyond the narrow scope of legislative compliance and follow best practice – making equality, diversity and inclusion a fundamental part of all our activities.

We recognise that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and accessible .