About Us

Who are we?

Citizens Advice Staffordshire South West (CASSW) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone and campaign to improve the policies that affect people’s lives.

We’re an independent charity and part of the national Citizens Advice network.

This means that we are one of over 300 Local Citizens Advice Offices based in local communities around the country. Together with our national association, Citizens Advice, we are the Citizens Advice Service.

We have offices in Stafford, Cannock, Rugeley, Stone and Codsall, and we also run outreach services various locations. We are currently working to extend our outreaches and establish increased access through our digital services.

Our services are delivered by 49 paid staff and over 30 volunteers, who collectively help us to deliver a wide range of services.

Contact Us

Freephone: 0808 278 7874

Our advisers can help you resolve your problem.

We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

You can also contact us by filling out our Request for Advice form here.

Alternatively you can email us on call-back@citizensadvicessw.org.uk with your name, contact telephone number and a brief description of your issue and one of our trained advisors will contact you within 3 working days.

Our Location & Opening Times

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

Last year, Citizens Advice Staffordshire South West helped 11,167 people through our mainstream services, dealing with 31,727 different issues.

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.