Adviceline

Citizens Advice Staffordshire South West’s Adviceline is open Monday to Friday, 9am to 5pm (except Bank Holidays).

0808 278 7874

Calls to our Adviceline are free.

How we can help?

Our advisers can help you resolve your problem.

We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

Contact Us Online

Fill out our Request for Advice form below and one of our trained advisors will contact you within 3 working days:

Request for Advice

You can also chat to an advisor using Citizens Advice’s online web chat service (usually available Monday – Friday, 9am to 5pm):

Chat Online

Universal Credit

Get help applying for Universal Credit

Citizens Advice Staffordshire South West’s Adviceline is available Monday to Friday, 9am to 5pm (except Bank Holidays).

0800 144 8444

Calls to our Adviceline are free.

Our Help to Claim service can support you throughout the early stages of your Universal Credit claim – from the initial application, all the way through to getting your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Job Centre appointment.

For online advice or to chat to an online advisor visit the Citizens Advice Help to Claim website:

Help to Claim

Consumer Service

If you are unhappy with a service or product you have purchased, the Citizens Advice consumer service can tell you what your rights are and offer impartial advice.

0808 223 1133

Please telephone the consumer service freephone helpline to speak directly to a consumer adviser.

Available Monday to Friday, 9.00am – 5.00pm (except Bank Holidays).

Visit the Citizens Advice consumer helpline website for more information:

Consumer Helpline

Pension Wise

How we can help?

Pension Wise is a free and impartial government service about your defined contribution pension options.

We only provide guidance on defined contribution pensions.

You can find out what you can do with your pension pot, how to shop around and what to look out for with taxes and fees. We explain how to avoid pension scams and the importance of taking your time to make sure your money lasts as long as you do. Book an appointment today to get free and impartial guidance on your pension options.

Whether you choose to have your Pension Wise appointment by phone, online video or face-to-face, you will receive the same service and guidance.

To book a face-to-face appointment please call us (or ask someone you trust to call on your behalf) on: 0800 138 1585 between 8am to 8pm, Monday to Friday. If you’re outside the UK, call: 020 3733 3495

Please note that there are a limited number of face-to-face appointments available, which can mean longer wait times. It’s best to book in for a face-to-face appointment if you have an accessibility requirement that means a telephone or video appointment isn’t suitable for you. We are currently offering limited face-to-face appointments in our Cannock and Codsall offices. 

Appointments will last for approximately 45 minutes.

You can book a telephone or video appointment online via Money Helper:

Book Online

Write to us*

If you need to send us information about your issue or contact us for any other reason you can write to us at:

Citizens Advice Staffordshire South West
17 Eastgate Street
Stafford
ST16 2LZ

*Please note that we are currently working from home so there may be a delay in the post being collected from the office. Please bear this in mind.